Frequently asked questions

What’s the difference between an API and an API Product?

API stands for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other. An API product bundles resources (such as API proxies) in order to provide a specific level of access and functionality for client app developers. On the other hand an API product typically specifies a list of API proxies, along with access limits, API key approval method, and other configuration that should be in place for all of the bundled proxies.

What is the difference between the sandbox URL and the Live URL?

A sandbox URL is a testing environement so that the live data is not manipulated and it consists of the test parameters whereas a Live URL consists of legitimate parameters of the active/working environment.

Can I make Custom Product?

You can make a custom product by merging as many API Products as you like and get a single API key to access all the selected APIs.

How many Apps can I have active at one time?

You can simultaneously create as many apps as you want and also have them active at the same time.

Can I get more than one set of API keys?

To get more than one set of API keys you just have to create another app with same API.

Where do I go to request API Keys?

Log in with your developer account > Go to Build/My Apps > Add a new App You can choose the API(s) you want to use and get their keys

Can an App be shared among multiple developers like my colleague?

An App cannot be shared among multiple developers, but the App key can be shared at your own consent.


I’m not getting the expected response. Who do I contact?

Users can contact our team of developers with your queries. You can go to "Contact Us" on the footer of any page and fill in the form. Our team will get back to you as soon as possible.

How long does it take for my App to be given access to the APIs I requested?

Developers can go to My Apps after logging in to the developers portal and can create the App to get instant access to the selected APIs.

When does an API key expire?

To check the expiry date of an App that is created, you can go to "My Apps" and click on the App that you want to check the expiry for, and on the "Keys" tab there is an expiry field that will display the API key expiry date.

Are there any specific browsers on which the Developer Portal works better?

Yes, many features of the Developer Portal work better on Google Chrome.